Emails that send the wrong message

This past weekend, I was the recipient of receiving an email, that I am sure the sender did not mean to say what she wrote.  At least I have to think that, being the Pollyanna I am.  It was a sharp reminder that each of us in our business and personal lives have to follow the rules of email etiquette. I was shocked by what she was trying to say. The sender was letting out anger, not really directed to me, but in general.  I say trying because I am sure if she would of followed the rules of sending email etiquette, she would of caught her poor grammar, choice of words and exclamation points.  Let me share with you some very basic rules to follow: Write the email as a letter, using paragraphs and a flow of the points your want to share, re-read your email out loud so you can heard what your wrote and the tone you are writing in, double check the grammar and use of unnecessary language, question marks, exclamation points and other ways of making your point. And most important, remember that what you put in writing is always in writing, is a direct reflection of you and your communication skill level.  We can all learn to write better emails. Now I have ponder how to answer, if I even should answer the email.